CX Affiliate's Privacy Policy — Your data is safe

01 Introduction and Scope of This Policy

CX Affiliate ("we", "us", "the platform") takes your privacy seriously. This Privacy Policy ("Policy") explains how CX Affiliate collects, uses, and manages your personal information when you use our website, mobile app, and all related services.

This Privacy Policy applies to all CX Affiliate users, whether accessing from Bangladesh or anywhere else in the world. By using our platform, you agree to this policy. If you object to any of its terms, please discontinue use of the service.

CX Affiliate follows international data protection regulations and GDPR principles. We are committed to giving Bangladeshi users full transparency and ensuring you remain in complete control of your own data.

02 What information we collect

CX Affiliate only collects information that is necessary to provide our services. We never gather unnecessary or excessive data. Below is a breakdown of what we collect across three main categories.

We also automatically collect certain technical data — such as time spent on each page, most-played games, session duration, and similar usage information. This data is collected entirely anonymously and is used solely to improve our services.

03 How Collected Information Is Used

Under CX Affiliate's Privacy Policy, collected data is used only for the specific purposes listed below. It is never used for anything beyond that.

• Account management: To complete registration, login, password recovery, and account verification processes.
• Transaction Processing: Payment information is used to process incoming deposits and outgoing withdrawals.
• Customer Support: Reviewing previous conversation history to properly resolve your complaints or queries.
• Security Assurance: To detect fraud, multiple accounts, and suspicious activity.
• Legal obligations: To meet KYC, AML, and other regulatory requirements.
• Promotional Communications: To send you bonuses, offers, and news with your consent — you can unsubscribe at any time.
• Responsible Gaming Monitoring: Analyzing your gaming patterns to identify potentially problematic behavior at an early stage.

04 Sharing Information with Third Parties

CX Affiliate does not sell or rent your personal information to any third party. However, certain data may be shared in the following limited circumstances.

• Payment Providers: With bKash, Nagad, Rocket, and others — for transaction processing purposes only.
• Identity Verification Provider: With licensed third-party providers for KYC processing.
• Technology Partners: Server hosting and cloud service providers — bound by strict confidentiality agreements.
• Legal authorities: Where required by court order or government directive.
• Fraud Prevention Agencies: Cross-checked against international blacklist databases to detect illegal activity.

All third-party organizations are required to maintain their own data protection policies in line with CX Affiliate's privacy policy. We regularly verify compliance among these partners.

05 Cookies & Tracking Technologies

CX Affiliate uses cookies and similar technologies on its website and app to enhance your browsing experience and ensure the platform functions properly.

• Essential cookies: Essential for maintaining login sessions and site security. Disabling these cookies will prevent the site from functioning properly.
• Performance Cookies: Collects anonymous data to understand which parts of the site are used most.
• Functionality Cookies: To remember your language preference, theme settings, and other personalization choices.
• Analytics Cookies: User behavior analysis via Google Analytics — fully anonymized.

You can manage or delete cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of some site features.

06 Data Security Measures

CX Affiliate upholds the highest industry standards in data protection. Our multi-layered security infrastructure is built to keep your data safe from any cyber threat.

• 256-bit SSL encryption: All data transfers are conducted over fully encrypted connections.
• Two-Factor Authentication (2FA): An additional layer of security at login blocks unauthorized access.
• Firewall Protection: Advanced network firewalls are active around the clock.
• Regular Security Audits: Annual penetration testing and security assessments conducted by third parties.
• Data Backup: Regular backups are maintained in encrypted cloud storage.
• Access control: Only authorized personnel may access specific data, on a need-to-know basis.

07 Your data rights

Under CX Affiliate's Privacy Policy, you have full control over your personal data. You may exercise the following rights at any time.

• Right to Access Your Information You have the right to request a full copy of all information we hold about you. It will be provided within 30 days of your support request.
• Right to Rectification If any of your stored information is incorrect, you can request a correction at any time via account settings or by contacting support.
• Right to Erasure You may request deletion of your data under certain circumstances. However, some information may need to be retained for a specified period due to legal obligations.
• Right to Object to Processing You may object to your data being used for marketing purposes at any time. Such requests will always be honored.
• Right to Data Portability You may request an export of your data in a machine-readable format.
• Right to Restrict Processing Under certain circumstances, you may request that the processing of your data be temporarily restricted.

To exercise these rights, please contact our support team. We typically resolve all requests within 30 days.

08 Data Retention Period

CX Affiliate does not retain any data longer than necessary. Below are the retention periods for different types of information.

• Account & identity information: 5 years after account closure — required by legal obligations.
• Financial Transaction Records: 7 years — in accordance with international AML regulations.
• Customer Support Conversations: 2 years — for service quality assessment and dispute resolution.
• Cookie & Analytics Data: Up to 13 months — in anonymous and aggregated form.
• Marketing Preferences: Retained for 3 years after unsubscribing to prevent accidental re-contact.

Once the designated retention period expires, your data is securely and permanently deleted or fully anonymized.

09 Child and Minor Protection

CX Affiliate is strictly for users aged 18 and above. We do not knowingly collect personal information from minors. If we become aware that a registered member is under 18, their account will be immediately closed and all collected data will be permanently deleted.

Parents are encouraged to install parental control software on their children's devices and restrict access to online gaming sites.

10 International data transfers

As an international platform, CX Affiliate may sometimes store or process your data on servers outside Bangladesh. In such cases, the following safeguards are in place:

• Standard Contractual Clauses: GDPR-compliant agreements are in place with all parties that receive your data.
• Adequacy Decision: Data is only transferred to countries with adequate data protection laws in place.
• Encrypted Transfer: All data in transit is protected with 256-bit encryption.
• Regular Verification: The security standards of our international data storage partners are regularly audited.

Regardless of where your data is stored, CX Affiliate guarantees the same level of protection as outlined in our Privacy Policy.

11 Privacy Policy Updates

CX Affiliate may update this Privacy Policy from time to time. For significant changes, we will notify you through the following channels.

• Advance notification will be sent to your registered email — at least 15 days prior.
• A pop-up notification will be displayed upon logging into the platform.
• The "Last Updated" date at the top of this page will reflect any changes.

Continued use of the platform after any changes will be considered acceptance of the updated Privacy Policy. If you do not agree with the new policy, you always have the option to close your account.

12 Contact & Complaints

For any questions, concerns, or rights-related requests regarding this Privacy Policy, please reach out to our dedicated Data Protection team.

• Email: [email protected]
• Live Chat: 24/7 Bengali-language support is available on the platform.
• Response Time: Typically within 24–48 hours.
• Data Rights Request: Resolved within 30 days at most.